In the fickle restaurant industry, it’s not enough to serve award-winning recipes with the most professional and friendliest service. Restaurant owners today must be ready – and willing – to use the latest technology to gauge customer engagement and improve loyalty.
Lucille’s Smokehouse Bar-B-Que is the latest to incorporate web-based technologies in its mission to increase long-term guest loyalty. Hofman Hospitality Group, which owns Lucille’s, recently hired Pedanco, the hospitality industry’s first....