Cincinnati, OH. (November 15, 2010) “2011 may well be called the year of customer loyalty,” says Mark Johnson, CEO of Loyalty 360 – The Loyalty Marketer’s Association. “In today’s crowded marketplace, creating loyal, engaged customers is more important—- and more challenging—- than ever. That is why we are going to see a number of key trends unfold over the next year.”
Johnson predicts these key trends will dominate the Loyalty Marketing Industry in 2011:
(1) Marketers will....