Ford Motor Co. and General Motors Co. surged ahead of Toyota Motor Corp. in customer loyalty grades, according to a study conducted by Experian Automotive.
After years of losing customers to Japanese automakers such as Toyota and Honda Motor Co., Ford, General Motors, and Chrysler Group have emerged with models such as the Fusion sedan. Experian Automotive research shows that the Detroit automakers’ share of the U.S. small and mid- size car market will grow to 33% next year, compared to 26% in 2009.
"Customer loyalty will always....