ANN ARBOR, Mich., May 19, 2011—Customer satisfaction with online banking increased its lead over customer satisfaction with the overall banking experience, according to the U.S. 2011 ForeSee Results Online Banking Study.
As the financial sector and the economy slowly recover from a crisis that nearly froze credit markets and cost hundreds of billions of dollars in bank bailouts, ForeSee Results shows that satisfaction with online banking overall regains two points to 83 on a 100-point scale one year after dropping by the same....