Express CEO David Kornberg said that customer experience will be a key priority for the company in 2015.
Kornberg, who has been CEO for a little more than a month, made his comments during the company’s fourth-quarter earnings conference call on Wednesday.
Kornberg said the intent is to provide an exceptional experience across all touch points and become a “truly customer accepted company.”
He added: “We know from a third-party study that 70% of buying decisions are influenced by the customers’ experience....