Virgin Money has selected NICE’s Fizzback Voice of the Customer (VoC) solution to improve customer loyalty and satisfaction.
Using the NICE solution, the company will be able to gain real-time insights into customer preferences and act upon these insights in order to deliver a better customer experience.
The closed-loop solution enables Virgin Money to gather customer feedback via SMS, email and IVR surveys in order to analyse customer experience across various touch points, including its contact centre, stores, website, and....