The latest news in the world of customer experience and customer loyalty.
Build-a-Bear ‘Pay Your Age’ Succeeds and Fails
Pay your age for your next teddy bear. In theory, the popular teddy bear brand had a wonderful idea, to “pay your age.” People were getting bears for as little as $1. Typically, bears are between $10-$25 so when the popular brand offered to give out bears based on people’s age, of course the mall had to be shut down. No, seriously, they had to shut it down. Some people drove up to 100....