The latest news in the world of customer experience and customer loyalty.
Kroger Pilots Self-Driving Grocery Delivery
Yesterday, Kroger’s autonomous Prius vehicles began delivering groceries to customers within its test market in Arizona. Fry’s Food Store in Scottsdale, which they own, will be the pilot location for the new service. For the first month, there will be a person in the car for each delivery. Next month is where the real test begins as the service will switch to a human-free experience. This is yet another move....