J.D. Power recently released its 2025 U.S. Customer Service Index (CSI) Study, which highlights a consistent trend of customer satisfaction with dealership service, with strong satisfaction for the second consecutive year. However, long wait times for appointments, communication issues, and improper vehicle repairs continue to hinder the industry’s overall progress. The study reveals that customers are still facing longer wait times for service appointments compared to previous years, and while slight improvements have been made....