Airport Lounge Development Is All About Customer Experience, Customer Service

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Airport Lounge Development (ALD) lounges were recognized for the fourth consecutive year for the Priority Pass Lounge of the Year Awards. Two of ALD’s 17 shared-use lounges, The Club BWI at Baltimore-Washington International Airport and The Club MCO at Orlando International Airport, were recognized for exceptional service and exemplary business facilities. The Club BWI, which opened in May 2017 and is one of ALD’s newest lounges, was recognized for “Best Attitude & Service.” In addition to delivering an....

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