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Supplier-Contributed Blogs

From Experience to Participation: How Six Industries are Being Redefined

John Armstrong , Phaedon | February 28 2020

2020 feels like a good year for clarity.Over the past decade, we saw an overemphasis on the "customer experience" and its myriad of manifestations across different channels. With new.

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Handwritten Notes for Business – Best Practices

Aaron Roy, Co-Founder & CEO , Wami | February 27 2020

Marketers are challenged with creating unique and genuine personalized experiences at every step of the customer journey in-store, online, and beyond. When leveraged appropriately, handwritten notes.

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In a Convenience-Centric World, Experiential Marketing is the Key to Thriving

The Comarch Team , Comarch | February 26 2020

The 2010s saw significant changes to the retail landscape; some were expected, but many shakeups were seemingly out of the blue. It’s hard to predict what the 2020s have in store for us, but.

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Choosing the Right Market Research Software for Your Needs

Brenda Stoltz, Marketing Manager , Rybbon | February 25 2020

You recognize the importance of market research software in helping you gather data for your research projects. But how do you choose the right market research software for your needs?There are three.

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Le Journal du dimanche: Going Digital to Build More Meaningful Connections With Readers

Danny O'Reilly, Cheetah Digital , Marigold Engage + by Marigold | February 24 2020

The rise in online consumption has shaped the publishing industry we experience today. Readers demand high-quality free content at the click of a button, prefer breaking news rather than reading.

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7 Ways To Increase Customer Loyalty

The Formation Team , Formation | February 21 2020

Loyalty programs should be one of the cornerstones of any effective marketing strategy. According to Accenture's recent study found that “members of loyalty programs generate.

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Handwritten Notes as an Alternative to Email

Aaron Roy , Wami | February 20 2020

It’s a new year, and every retailer, for better or worse, is already ramping up their email marketing efforts. Every company wants better open rates, more customers and genuine customer loyalty.

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The breakthrough moments that defined CX in 2019 and are shaping 2020

Jack Davies , Qualtrics | February 19 2020

Another year has passed, and it’s yet another year where customer experience has evolved at a considerable pace. We’ve seen more and more companies expand their CX programs to.

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How to Hire the Right Employees & Reduce Turnover at Your C-Store

SOPHIA GRIESENAUER, PDI , PDI | February 18 2020

The average convenience store employs roughly 15-16 employees at any time. Although this number is increasing year-over-year, according to NACS data, turnover is also on the rise. Managing a .

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The case for modernizing the customer experience now

Dondi Black | Senior Manager, Payments Strategies, FIS Global , FIS Global | February 17 2020

Community banks have long been entrenched in the populations they serve, and as a result have one of the richest histories in financial services. But the experience of banking has changed.

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Which Stage of Personalization Are You In?

The Formation Team , Formation | February 14 2020

It's a no brainer that customers will purchase your product or service if you give them a deal that appeals to their desire for a bargain, or meets their unique needs or purchasing patterns. In.

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Seven Retail Disruptors You Need to Keep an Eye On

Chris Posey, PDI , PDI | February 13 2020

Industry disruptors affect everyone, from huge conglomerates to single-store operations. The question is not if a disruption will impact your company, but when. And while they are by.

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