Supplier-Contributed Blogs

Welcome to Loyalty360’s Supplier-Contributed Blogs, your go-to source for daily insights from top experts in customer loyalty. Explore thought leadership on a range of topics, including loyalty program strategy, customer experience and engagement, rewards program design, cutting-edge technology, and more. Stay ahead of the curve with valuable content designed to help you navigate the latest industry trends.

Supplier-Contributed Blogs

How Canada’s Largest Credit Union is Helping Both Members and Employees Respond to The Pandemic

Liesl Nielsen, Qualtrics , Qualtrics | June 09 2020

When COVID-19 hit, many Vancity employees saw their workload skyrocket, said Tony Xu, Research Consultant for the Canadian credit union.The global pandemic affected not only Vancity employees —.

Conscientious Collaboration: An Industry Poised for Change

The ICF Next Team , Phaedon | June 08 2020

Due to the COVID-19 pandemic, the travel and tourism industry faces an unprecedented crisis. Like any unforeseen situation, the challenge is not the circumstance itself, but how brands navigate their.

CX (Customer Experience)

Get more from Adobe Target

ICF Next Team , Phaedon | June 05 2020

Adobe Target is a marketer’s dream, enabling users to deliver tests and personalization without complex and costly code changes. But many organizations fail to use Target to its full.

Personalization

How GoDaddy is Helping Small Businesses Stay Open During the Crisis

Ben Rogers, Qualtrics , Qualtrics | June 04 2020

She had never seen numbers like this before. As the COVID-19 pandemic hit and businesses were increasingly locking down, longtime customer experience leader Laura Messerschmitt, GoDaddy’s VP of.

Planning and Designing For Accessible Experiences

The ICF Next Team , Phaedon | June 03 2020

In recent years, there has been a growing need for companies to design digital experiences that are accessible and inclusive for all audiences. Join ICF Next Partners Anne Catherine Feeney and Jane.

CX (Customer Experience)

Bouncing Back: 20 Books on Resilience and Reinvention

Catherine Thurtle, Qualtrics , Qualtrics | June 02 2020

As organizations adapt to the ‘new normal’, page through these books to inspire you with ideas on how to bounce back stronger.1. Grit: The Power of Passion and PerseveranceBy Angela.

Improve the Customer Experience through Digital Acceleration

Renea Keish, BRIERLEY , BRIERLEY | June 01 2020

Growing customer expectations are forcing businesses to “up their game” regarding how they might facilitate a more fluid and interactive communication cadence with their customers. It is.

Loyalty / Rewards Programs

Is America Ready to Return to Work and Get Back to Business?

Liesl Nielsen, Qualtrics , Qualtrics | May 29 2020

Most U.S. states are making plans to reopen as the country struggles to recover from the COVID-19 pandemic. But as governments and businesses move forward, the question remains: Are Americans ready.

The Importance of an Accessible and Inclusive Experience

ICF Next Team , Phaedon | May 28 2020

In order to be successful and effective, companies must design digital experiences that are accessible, and inclusive of all audiences. Inclusivity drives participationAccessibility has become.

Loyalty / Rewards Programs

Sense, Listen and Get Back to Business

Moira Dorsey, Juliana Holterhaus, Qualtrics , Qualtrics | May 27 2020

The sudden emergence and threat of COVID-19 has fundamentally changed the way we live and the way we do business. In some cases, organizations have been able to shift online, but many others have had.

CX (Customer Experience)

Back to Business as Usual? The Lasting Impacts of COVID-19

Elodie Rodriguez, Brierley , BRIERLEY | May 26 2020

In the last few weeks we have seen that a lot of what we did in physical spaces can be done online: exercising, visiting museums, watching concerts, and wandering around national parks to name a few..

COVID-19 Recovery is Inevitable, But Are We Ready?

ICF Next Team , Phaedon | May 22 2020

We don’t know the exact timetable, but if we believe recovery is closer rather than further away, these key considerations might help us prepare for the hard decisions ahead.As COVID-19 and its.

Technology

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