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Supplier-Contributed Blogs

The Patient Cost of Healthcare Consumerism

Stephanie Cohen, PK , PK | August 05 2020

Consumerism is rapidly becoming a driving force in healthcare. According to one survey, consumerism was second only to industry consolidation as most top of mind for healthcare professionals.

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How the City of Houston Health Department is Using Technology to Speed Essential Contact Tracing

Ben Rogers, Qualtrics , Qualtrics | August 04 2020

In Texas, the state’s largest city is carefully getting back to business. And the responsibility for educating the public and helping slow the spread of the coronavirus falls to the.

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“Your Feedback is Important to Us”: Automating a Better Approach to Customer Feedback

Jade McFarland, HTK , HTK Limited | August 03 2020

If your business is competing on customer experience, chances are you’re collecting customer feedback. But how well is that feedback really serving your organisation and your customers?Feedback.

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When Travel Returns: Employee Engagement & Satisfaction

Travel and Transport Team , Loyalty by Travel and Transport | July 31 2020

Information around COVID-19 is a moving target with updates coming out several times a day. Once business travel starts up again, there will be restrictions and new procedures travelers.

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Season II Episode 1| Serve, Survive & Thrive during COVID-19

Lonnie Mayne, Red Shoes Living , Red Shoes Living | July 30 2020

In this episode of the Red Shoes Living podcast, Lonnie Mayne and Dr. Daisy Robinton discuss what it takes to navigate and to truly bear witness to what. We are all going through during these.

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How Unified Messaging Enables Brilliant Customer Service

Heidi Wettach, Pega , Pegasystems | July 29 2020

We’re all consumers of service. It’s something that each of us can identify with – we have ALL had both good service experiences and some that weren’t as good. And for those.

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Most People Aren’t Ready to Go Back to The Office Yet, but They’re Feeling More Confident Returning.

Liesl Nielsen, Qualtrics , Qualtrics | July 28 2020

More than 60% of workers say they’d feel uncomfortable returning to a workplace right nowThree out of five people who switched to remote work during the pandemic said they prefer.

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How to Win Back Customers With Six Proven Methods

Lukas Bajer, Kentico , Kentico Software LLC | July 27 2020

The recession caused by the great lockdown is creeping into consumers' habits, and you might see its effects on your business everywhere. A sudden drop in purchases. Abysmal order numbers. Or.

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Inventory, Pricing and Promotion Strategies for the New Convenience Store

CEDERICK JOHNSON, PDI , PDI | July 24 2020

In the fall of 1960, The Andy Griffith Show on CBS introduced Andy Taylor and his lovable sidekick Barney Fife to American audiences. Like many U.S. cities at the time, the tiny, fictional town of.

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The Great Reset

The Iris Team | July 23 2020

Some of you might remember that last year, in partnership with the Purpose Disruptors, Iris launched a project called 'Create and Strike'. Our aim was to bring the climate crisis to the.

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Podcast: Digital Customer Experience Learnings in a Time of Crisis

Clay Warren, Qualtrics , Qualtrics | July 22 2020

Sebastian McClintock, Director of Customer Experience from Delivery Hero shares how customer insights are driving real-time shifts to business strategy during the current pandemic and.

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7 Ways To Increase Customer Loyalty

The Formation Team , Formation | July 21 2020

Loyalty programs should be one of the cornerstones of any effective marketing strategy. According to Accenture's recent study found that “members of loyalty programs generate.

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