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Supplier-Contributed Blogs

3 Ways Restaurants Can Deliver Superior Service + Continue to Evolve The Customer Experience

Paul Tiedt, SMG , SMG | February 19 2021

As we enter into a new phase of the pandemic—one of colder temperatures, a potential third wave, and the added threat of cold + flu season—businesses relying on outside service will once.

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You Know That We Are Living in a PSD2 World (and a PSD2 World Needs Fraud Protection)

The Forter Team , Forter | February 18 2021

Being a material girl was much easier in 1985; the recent global pandemic has steered people away from brick-and-mortar shops and into the socially distanced eCommerce arms, and the Revised Payment.

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2021 Loyalty Industry Data Study – The 5 Most Important Stats Retailers Need to Know

Jim Tierney, Clarus Commerce | February 18 2021

The pandemic drastically changed retail and consumer behavior last year and, maybe, forever.Those new behaviors, along with magnified expectations, have led to a laser focus on loyalty.What does the.

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5 Behavioral Segmentation Examples and How to Improve Them

The Formation Team , Formation | February 17 2021

Customer behavioral data has become a high-value asset to marketing teams, brands and companies large and small. But what exactly are they all doing with this data? One common use is behavioral.

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The Web Hosting Maturity Scale

ICF Next Team , Phaedon | February 17 2021

How can organizations stay nimble while making sense of all the latest products, methodologies, and technologies?Our Web Hosting Maturity Scale can help you determine where you are today, where you.

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5 Tech Capabilities Experience Management Programs Need to Support Complex Enterprises

Bennett Gamel, SMG , SMG | February 16 2021

While most brands understand the importance of customer + employee feedback and have some sort of experience management (XM) solution in place, many lack the actionable insights necessary to create.

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PSD2 and Personalising Customer Experience

GALIT SHANI-MICHEL, Forter , Forter | February 16 2021

The eCommerce world is increasingly competitive, especially as more and more consumers turn to online shopping due to Covid-19 and the need to socially distance.Businesses that want to maintain a.

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2021 is Email's Time to Shine, Especially as an Outcomes-Based Channel

Kara Trivunovic, Epsilon | February 15 2021

You heard it here first: 2021 will be the year email marketing steps back into the spotlight.In a report released in November 2020, eMarketer shared that “there is ample evidence that.

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What’s Next for the Loyalty Industry? Interview with Mark Johnson from Loyalty360 [Video]

Paul Wolfer, Clarus Commerce | February 15 2021

This interview is part of a series where we ask different thought leaders in the loyalty and retail space to get their perspectives on where we are, where things are headed, and what you should be.

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5 Ways Marketers Can Foster Brand Love [Infographic]

Jordan Ben, Vesta | February 12 2021

What is love? (…baby don’t hurt me…) But really, what is showing or receiving love for a marketer?We won’t pretend that brand love can ever replace actual human love.

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4 Cross-Industry Trends That Will Reshape Experience Management Strategies in 2021

Paul Tiedt, SMG , SMG | February 12 2021

From the emphasis on contactless experiences to the mass migration to new-and-evolving digital channels, it’s impossible to overstate the magnitude of change that took place in 2020. To help.

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Why Retail Experience Matters In The Loyalty Industry

Wendy Culpepper, Kobie , Kobie Marketing | February 11 2021

Loyalty has long been an industry that shifts based on business trends, new technologies and market disruptions. But one thing remains the same, consumer loyalty relies on a seamless customer.

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