Supplier-Contributed Blogs

Welcome to Loyalty360’s Supplier-Contributed Blogs, your go-to source for daily insights from top experts in customer loyalty. Explore thought leadership on a range of topics, including loyalty program strategy, customer experience and engagement, rewards program design, cutting-edge technology, and more. Stay ahead of the curve with valuable content designed to help you navigate the latest industry trends.

Supplier-Contributed Blogs

How your brand can build & keep trust amid COVID-19

The Qualtrics Team , Qualtrics | April 10 2020

The COVID-19 pandemic is creating a new reality for brands and everyone is feeling the impact.In mid-March, as the crisis began spreading in the U.S., just over 70% of U.S. consumers indicated that.

The Experience Leaders Making a Difference During COVID-19

The Qualtrics Team , Qualtrics | April 06 2020

The COVID-19 crisis is unprecedented and the road map for the year ahead has been ripped up. What matters is how you act in the here and now.We’re highlighting some of the leading examples of.

Adjusting Your CX program to Deal with COVID-19

Bruce Temkin , Qualtrics | March 20 2020

Given the spread of Coronavirus and the downturn in the economy, every organization needs to rethink how it operates. As Experience Management (XM) professionals, you can play an important role in.

The breakthrough moments that defined CX in 2019 and are shaping 2020

Jack Davies , Qualtrics | February 19 2020

Another year has passed, and it’s yet another year where customer experience has evolved at a considerable pace. We’ve seen more and more companies expand their CX programs to.

New Research: The ROI of Customer Experience

Bruce Temkin, Qualtrics , Qualtrics | January 09 2020

The XM Institute recently published a new report, The ROI of Customer Experience, 2019. It examines the connection between customer experience and loyalty across 20 U.S. consumer.

CX (Customer Experience)

Improving patient experience by engaging your employees

Susan Haufe, Qualtrics , Qualtrics | December 30 2019

When I was a chief experience officer, I often told front-line leaders to stop focusing on patient experience and invest their energy in their employees. Healthcare organizations (HCOs.

The best places to shop these holidays

Ross Lambert, Qualtrics , Qualtrics | December 20 2019

Love it or hate it, you can’t deny shopping in the holiday season is big business. For retailers there’s more than 700 billion dollars up for grabs. In the rush to claim their share,.

Loyalty / Rewards Programs

XM Visionaries: How Mastercard built a global CX team

Jack Davies, Qualtrics , Qualtrics | November 20 2019

As part of our XM Visionaries series, we caught up with John Goodwin, Vice President of Customer Intelligence at Mastercard to talk about how he built his team from the ground up to become an.

Loyalty / Rewards Programs

The holiday survival toolkit: Deliver fantastic CX and get your employees through to January

Daniel Saunders, Qualtrics , Qualtrics | November 05 2019

Whether you’re running a store, airport, restaurant, hotel or any other kind of destination business, the holidays are likely to be your busiest time. Here’s how your teams can deliver an.

How retail brands are getting the customer experience right

Catherine Thurtle , Qualtrics | October 14 2019

Danielle Lumetta, Retail Consulting Manager at Accenture, has advised some of the world’s biggest retail brands. In our latest CX Visionaries profile, we spoke to her about brands excelling.

CX (Customer Experience)

“Beginning with the end in mind”: How Jim Harwood helped jump-start Farm Bureau Financial Service’s.

Daniel Saunders, Qualtrics , Qualtrics | September 20 2019

Ask Jim Harwood, Client/Member Experience VP at Farm Bureau Financial Services, how you build support for a CX program with your CEO and Senior leadership and he’ll tell you to take a lesson.

CX (Customer Experience)

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