Supplier-Contributed Blogs

Welcome to Loyalty360’s Supplier-Contributed Blogs, your go-to source for daily insights from top experts in customer loyalty. Explore thought leadership on a range of topics, including loyalty program strategy, customer experience and engagement, rewards program design, cutting-edge technology, and more. Stay ahead of the curve with valuable content designed to help you navigate the latest industry trends.

Supplier-Contributed Blogs

Lessons From Crisis Managers: How to Lead a Customer Service Team in Times of Crisis

Derek Jones, Qualtrics , Qualtrics | June 19 2020

As the world faces new challenges created by an unprecedented global crisis, many businesses are waking up to the reality that business change can happen anywhere, at any time. And while.

Customer Service / Satisfaction

When Supporting Customers Means Better Business

Ben Rogers, Qualtrics , Qualtrics | June 17 2020

How much do you feel supported during the crisis? That’s the customer data every company needs during the crisis, but very few have. With its own customers feeling pressure, and with.

Customer Service / Satisfaction

New Study Shows Consumers’ Online and In-Person Plans as the U.S. Heads Back to Business

Bruce Temkin, Qualtrics , Qualtrics | June 15 2020

Originally published on Forbes.As many parts of the U.S. loosen their COVID-19 restrictions, many businesses are heading into the Explore phase, the first of three phases of recovery .

CX (Customer Experience)

How Canada’s Largest Credit Union is Helping Both Members and Employees Respond to The Pandemic

Liesl Nielsen, Qualtrics , Qualtrics | June 09 2020

When COVID-19 hit, many Vancity employees saw their workload skyrocket, said Tony Xu, Research Consultant for the Canadian credit union.The global pandemic affected not only Vancity employees —.

How GoDaddy is Helping Small Businesses Stay Open During the Crisis

Ben Rogers, Qualtrics , Qualtrics | June 04 2020

She had never seen numbers like this before. As the COVID-19 pandemic hit and businesses were increasingly locking down, longtime customer experience leader Laura Messerschmitt, GoDaddy’s VP of.

Bouncing Back: 20 Books on Resilience and Reinvention

Catherine Thurtle, Qualtrics , Qualtrics | June 02 2020

As organizations adapt to the ‘new normal’, page through these books to inspire you with ideas on how to bounce back stronger.1. Grit: The Power of Passion and PerseveranceBy Angela.

Is America Ready to Return to Work and Get Back to Business?

Liesl Nielsen, Qualtrics , Qualtrics | May 29 2020

Most U.S. states are making plans to reopen as the country struggles to recover from the COVID-19 pandemic. But as governments and businesses move forward, the question remains: Are Americans ready.

Sense, Listen and Get Back to Business

Moira Dorsey, Juliana Holterhaus, Qualtrics , Qualtrics | May 27 2020

The sudden emergence and threat of COVID-19 has fundamentally changed the way we live and the way we do business. In some cases, organizations have been able to shift online, but many others have had.

CX (Customer Experience)

Three Phases for Heading Back to Business

Bruce Temkin, Qualtrics , Qualtrics | May 20 2020

I’ve studied human behavior for decades, examining how people respond to their environment as customers, employees, and leaders. Humans are amazingly resilient—for the good and bad. Even.

How Scandinavian Insurance Giant Tryg is Taking its Digital CX to The Next Level

Daniel Saunders, Qualtrics , Qualtrics | May 14 2020

How do you stand out in the crowded insurance market? It’s a question that brands across the world are asking themselves, including Scandinavian giant Tryg.The rise of comparison sites in the.

CX (Customer Experience)

Customer Care: Dealing With a Crisis You Couldn’t Plan For

Leonie Brown, Qualtrics , Qualtrics | May 12 2020

Customer Care Managers are used to dealing with regular surges in demand. Most customer care centers (also referred to as contact centers) have an established process, planned months in.

So, You’re an Online Business Now? How to Survive and Thrive in a Digital World

Juliana Holterhaus, Qualtrics , Qualtrics | May 07 2020

Brands around the world have found themselves having to ramp up their digital efforts seemingly overnight. Here’s how brands can ready themselves for long-term success online...The sudden.

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