Supplier-Contributed Blogs

Welcome to Loyalty360’s Supplier-Contributed Blogs, your go-to source for daily insights from top experts in customer loyalty. Explore thought leadership on a range of topics, including loyalty program strategy, customer experience and engagement, rewards program design, cutting-edge technology, and more. Stay ahead of the curve with valuable content designed to help you navigate the latest industry trends.

Supplier-Contributed Blogs

How Unified Messaging Enables Brilliant Customer Service

Heidi Wettach, Pega , Pegasystems | July 29 2020

We’re all consumers of service. It’s something that each of us can identify with – we have ALL had both good service experiences and some that weren’t as good. And for those.

CX (Customer Experience)

Survey: What Vehicle Owners Now Demand From Your Service Team

Michelle Garcia , Pegasystems | March 24 2020

Even having spent the past 20+ years working in the automotive industry, the global scale and reach of the industry on consumers’ lives never ceases to amaze me. In fact, over 77 million.

The Benefits of Co-Production

Teonna Akinsete, Kenton Hankins, & Andras Bakos, Innovation Lead – Design, Pega , Pegasystems | March 16 2020

Unlike most fortune tellers I can predict with near 100% accuracy that your company is going through a digital transformation. Digital transformations are big. Digital transformations are complex.

How Failing Fast Helps Build Better Solutions

Andras Bakos, Pega , Pegasystems | January 13 2020

Why failing mattersIn Sweden, Dr. Samuel West, a licensed psychologist and innovation researcher, curates a museum of failed products aptly named The Museum of Failure. The products.

How Personalization Helps Airlines Make Better Connections

Elaine Fearnley, Pega , Pegasystems | October 04 2019

The airline industry is setting travel records, flying more than 4.3 billion passengers in 2018. All of this jet-setting has boosted passenger revenues industry-wide to more than $560.

Loyalty / Rewards Programs

Contact centers are evolving: 5 capabilities you need now

Mike Asebrook , Pegasystems | September 09 2019

Ten years can go by in a flash. Our lives, work, technology – all can evolve in a surprisingly short period of time. Consider your experience when you contacted a company for service a decade.

Loyalty / Rewards Programs

Facing The Ugly Truth: Poor Customer Service Comes at a Cost

Jenna McAuliffe , Pegasystems | June 26 2019

2019 global customer service insightsLeft waiting on hold, having to repeat yourself every time you get bounced to a new department, dealing with rude customer service agents. We all know some of the.

Consumers Failing to Embrace AI Benefits, Says Research

The PegaSystems Team , Pegasystems | June 11 2019

Pega study highlights the need for greater empathy in artificial intelligence systemsLAS VEGAS – June 4, 2019 – Consumers lack trust in artificial intelligence (AI) and don’t.

Modularity is Still the Name of The Game

Tiffany Blair, Pega , Pegasystems | April 08 2019

The 2019 State Healthcare IT (HIT) Connect Summit kicked of its 3-day event in Baltimore’s Inner Harbor on Monday, March 18, 2019, welcoming hundreds of federal and state government.

Data Analytics

What Robots in The Media Are Missing: Empathy

Rebecca Miller , Pegasystems | March 22 2019

It is now a full one month since the playing, winning, and losing of Super Bowl LIII, and one thing is still haunting me about that game. No, it is not the utter lack of scoring. And it is not that.

Pega Predicts: What’s Next for Tech in 2019

Don Schuerman , Pegasystems | February 19 2019

It seemed like 2018 went by in a flash – with AI, robotics, blockchain, and data transparency dominating the conversations in technology. What’s in the cards for 2019? We’ve.

To Market Better, Make 2019 “The Year of Predictions”

Dr. Andy Lewis , Pegasystems | February 07 2019

My prediction for 2019 is that, for many companies, this year will be “The Year of Predictions.” Companies will discover that there is a more cost-efficient method to building &ldquo.

Branding / Product Positioning