Bezos also wanted people who did not fit the usual corporate mold. In 1998, Customer Service Director Jane Slade told BusinessWeek, “We tell the temporary recruiting contact agencies, 'Send us your freaks.'” Few of them actually had any prior experience in the bookselling world. But Bezos did lean toward people who had other interests and special talents outside of work—such as people who were champion spellers in grade school, lovers of Baroque music, terrific....