I recently called my TV-service provider and a funny thing happened. The company, which has never wasted an opportunity to try and upsell me at every point of contact, actually tried to “downsell” me. Here’s what took place:
I realized that a special 50%-off deal on my HBO package was about to expire. So I called thinking I would need to “retire” my HBO channels for a month or two, until I could again qualify for a discounted offer. I kicked off the....