We recently launched an e-book on slideshare covering The Future of Customer Experience. The e-book is a compilation of interviews we conducted with 19 experts on #custexp.
Here is the one of the most popular future of customer experience interviews from my colleague, Jamie Anderson (@collsdad), the Global Vice President of CRM Marketing here at SAP.
The e-book summarizes the answer to this question:
What is the most extreme future you can envision for the....