There was an interesting post on LinkedIn recently that showcased how the Ritz-Carlton Hotel utilizes customer insights and dining habits to cater to its loyal customers. Here is an excerpt:
One time at a Ritz-Carlton hotel I called downstairs for a pizza, then resumed working on my laptop until the knock on the door came about 30 minutes later. Only then did I realize I’d forgotten to request red pepper flakes with my pizza. I love red pepper flakes on a pizza. In any case....