True or False: When it comes to customer experience, there’s only one Nordstrom.
Well — at least, there can only be one company called Nordstrom. But is there only room for one company that creates an employee-empowered culture, focuses on the customer, and provides an experience that leads to strong relationships, loyalty, and lifetime value?
I think we all know the answer to that. The truth is that there is nothing stopping any company from becoming the &ldquo....