The viral fallout from last week’s Comcast call from “hell” has transitioned to a new phase: damage control and reform. In a leaked internal memo, the company’s COO sent a heartfelt message to employees, where he shared his thoughts on the incident, his apologies, and his plans for the future. The fact that a leader in Comcast has owned the incident is great. But here’s the thing: based on the response, it’s not entirely clear that that anything....