Over the past 15 years, C-suite’s around the world have had some new company in the boardroom. Who are these new faces?
The Chief Customer Officer (CCO).
In 1999, Texas New Mexico Power made history by appointing the world’s first CCO. Since then, it’s become part of an emerging trend. There are now hundreds of CCOs around the world, including nearly 35 of them in Fortune 500 companies.
So where did this rising trend come from? It’s an interesting....