What if there was a day dedicated to customer experience? A day to put customers front of mind, to put yourself in their shoes, and to surface ways to serve them better? A day to engage employees — celebrating customer champions and encouraging others to step up to the plate?
Well, at some companies, such a day actually exists, and it’s called… everyday.
But such customer centricity isn’t a trait of a lot of companies or employees. And even those that get CX....