Using Rewards to Connect with Customers and Build Loyalty
  1. Loyalty / Rewards Programs
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Engaging customers is a key element in building loyalty.  Brands need to track and identify critical lifecycle stages of their customers and then target appropriate engagement activities.  Rewards can be an effective engagement strategy....

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Navigating Togetherness in a Post-Covid World
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Leaders in Customer Loyalty: Brand Stories | How SharkNinja Drives Customer Loyalty through Customer Engagement

April 30,2026

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Leaders in Customer Loyalty: Brand Stories | How Schlotzsky’s Deli is Returning to its Roots While Also Focusing on the Future

April 23,2026

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Leaders in Customer Loyalty: Brand Stories | How PNC Is Rethinking Loyalty in Banking

April 09,2026

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How to Power Netflix-Level Personalization in Your Lifecycle Marketing
How to Power Netflix-Level Personalization in Your Lifecycle Marketing
Conversational Loyalty: How AI Turns Customer Interactions Into Lasting Relationships
Conversational Loyalty: How AI Turns Customer Interactions Into Lasting Relationships
Loyalty360 Executive Perspectives: The Power of Emotional Loyalty – How Brands Build Lasting Connections
Loyalty360 Executive Perspectives: The Power of Emotional Loyalty – How Brands Build Lasting Connections

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Consumer sentiment falls to new low; cost of living ‘first-order’ worry
Jun 02, 2026
From pilots to platforms: The next chapter of AI in retail operations
Jun 02, 2026