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Welcome to Loyalty360’s Top 10 Leaders in Customer Loyalty Video Series! Loyalty360 is producing a video series where we seek timely insight, analysis, and best practices from recognized and well-respected thought leaders and Loyalty360 supplier members focused on customer, channel, and brand loyalty.
In this week's episode, we asked, "Emotional Loyalty: Are we ready as an industry to get behind / focus more on Emotional Loyalty? How should we be looking at measurement and impact, as there seems to be many conflicting perspectives."
Thanks to our members from Brierley, Kobie, Clarus Commerce, Red Shoes Living, and Cheetah Digital for participating!
Tune in over the next several weeks to hear more from our community. We would love to hear your feedback on the challenges and opportunities you see as well!