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Thought Leadership in Loyalty: Interview with Thomas Hutchison, Raley's and Bryan Baecker, dunnhumbyUSA
In this interview, Mark Johnson, Loyalty 360 CEO & CMO asks Loyalty Expo speakers, Tom Hutchison and Bryan Beaker to address the following topics:
Why do you believe the Loyalty Expo is an important event?
What key actionable insight can attendees expect to takeaway by attending your session?
What do you believe will be the biggest opportunity for marketers in the next 3-5 years?
What is your customer philosophy and how does this perspective help influence the customer experience and loyalty?