In this video blog, Rob Morgan, CMO, CAC Group discusses the following questions:
1. What do you think is the most important issue relating to customer loyalty and retention?
2. What Brand would you consider a best practice customer loyalty example? Why?
3. How will data analytics impact your customer engagement, retention and loyalty strategies?
4. Which of today’s top trends will have the largest impact on the future of customer engagement and loyalty, Mobile, Social, Local and whatever else you might think?