Thought Leadership Series Nancy Porte, VP of Customer Experience, Verint

Through the Loyalty 360 Thought Leadership series we invite you to hear first-hand insights and perspectives from the thought leadership driving the customer engagement and loyalty industry today.

In this video blog, Loyalty 360 interviews Nancy Porte, VP of Customer Experience, Verint.

Nancy shares her perspective and best practice insight relating to the following topics:

1. What would you like to see change in the market’s approach to the customer experience, engagement and loyalty?

2. What do you believe is key in creating the ultimate customer experience?

3. What new or trending technology or strategy do you believe has or will have the most influence on customer experience in loyalty?

4. What is the best advice you've given to organizations thinking about implementing a voice of the customer solution?