[Podcast] Loyalty Management Series: Using Customer Service to Drive Emotional Connections Between C
  1. CEM (Customer Experience)
  2. CRM (Customer Relationship)
  3. Customer Engagement
  4. Customer Service / Satisfaction

The value consumers place on customer service continues to increase as they look for differentiated experiences in the world of increasingly commoditized products and services.  Throughout my career in marketing, I’ve had the....

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Navigating Togetherness in a Post-Covid World
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Church’s Texas Chicken: Launching the REAL REWARDS Program and Developing a True Omnichannel Experience

October 09,2024

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Carter’s: Engaging the Next Generation of Customers with Creative Campaigns and Conversations

October 07,2024

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Hilton: A Growing Portfolio, Strategic Partnerships, and Digital Innovation Create a Better Customer Experience for Guests

October 02,2024

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Enhancing Experiences with Customer Identity Resolution: A Deep Dive into Loyalty360 and Wunderkind’s Latest Research Report
Enhancing Experiences with Customer Identity Resolution: A Deep Dive into Loyalty360 and Wunderkind’s Latest Research Report
Getting Personal with Noodles & Company: A Deep Dive into Their Data-Driven Approach to Loyalty Engagement
Getting Personal with Noodles & Company: A Deep Dive into Their Data-Driven Approach to Loyalty Engagement
Redesigning Your Loyalty Program for Relevance and Results with the Right Strategy
Redesigning Your Loyalty Program for Relevance and Results with the Right Strategy

Industry News

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DPC Dash - Domino's Pizza China Continues to Unleash Massive Market Potential with Sustainable 4D Strategy
Oct 09, 2024
Airship Ushers in New Era Of Agility for Brands to Unify and Optimise End-to-End Customer Experiences Across Websites, Apps and All Channels
Oct 08, 2024
Choice Hotels International Unveils Exclusive and Proprietary "Lobby in a Box" to Streamline Extended Stay Hotel Conversions and Elevate the Guest Experience
Oct 08, 2024
e.l.f. Beauty, N.C. A&T Release “Not-So-White Paper”
Oct 08, 2024