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Through the Loyalty 360 Meet the Speaker series we invite you to get a sneak peek into the upcoming webinar Rewards in Interesting Times.
Bob Grothe, Vice President of Strategy and Analytics & Loyalty and Reward Solutions at MasterCard, participated in a Q&A with Loyalty 360 and offered insights on a variety of topics, including his company’s loyalty initiatives, what factors influenced those initiatives, customer feedback, industry challenges, and loyalty philosophy.
Bob shares his perspective and best practice insight relating to the following topics:
1. Can you briefly describe your customer loyalty philosphy?
2. What upcoming or industry trend are you most excited about impacting customer experience in loyalty?
3. What concerns you most about the industry today?
4. What can participants expect from the webinar, Rewards in Interesting Times on August 15?
5. What are some key takeways you would like participants to act on or share?
Make sure to register for the webinar today!