Enhancing Loyalty and Retention by Turning Every Customer Into a Fan
  1. CRM (Customer Relationship)
  2. Customer Service / Satisfaction
  3. Loyalty / Rewards Programs
  4. Voice of the Customer

Gregg Sauter, Vice President of Business Development and Marketing, Saskatchewan Roughriders Football Club & Ruby Newell-Legner, Fan Experience Expert, 7 Star Service  Research proves that customers who have a better experience....

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Videos and podcasts

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Navigating Togetherness in a Post-Covid World
podcast

The Coca-Cola Company: Brand Refreshes Global Campaign Leveraging AI and Social Media

March 18,2024

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Melting Pot: Inspiring and Cultivating Emotional Loyalty with Customers

March 11,2024

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CVS Pharmacy: Evolving Customer Loyalty Programs and Creating a More Convenient Customer Experience

March 06,2024

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WEBINARS

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Boosting Your Customer Data Strategy: How to Use Loyalty Data in a Cookieless Future
Boosting Your Customer Data Strategy: How to Use Loyalty Data in a Cookieless Future
Loyalty: Outcome or Enabler?
Loyalty: Outcome or Enabler?
Reimagining Loyalty: How to Create Relevancy in an Evolving Consumer Landscape
Reimagining Loyalty: How to Create Relevancy in an Evolving Consumer Landscape

Industry News

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Three Carnival Cruises Lose Loyalty Benefit Availability
Apr 16, 2024
U.K. Firms Turn to Salesforce to Enhance Customer Loyalty
Apr 16, 2024
Ansira Launches Exclusive Integration Connecting Salesforce Marketing Cloud and Bloomreach Engagement
Apr 16, 2024
TELUS International and Appian Expand Strategic Partnership to Help Companies Simplify Complex Business Processes Through an Innovative, Low-Code Automation Platform
Apr 16, 2024