Breaking the Code: Customer-Driven Learning and Innovation

  • February 19 2018
  • Resource: Research And Reports

It has never been easier to know what’s on your customers’ minds. Through feedback, behaviors and data, consumers are making their desires felt. That includes what makes them tick—or just ticked off. Companies that learn from...Read More

From Data to Action: Profiling the Modern Insights Team

  • November 20 2017
  • Resource: Research And Reports
  • Medallia CX Strategy Research Group

To win in today’s increasingly customer-driven world, companies must understand their customers’ needs and satisfy those needs better than any of their competitors. Data about customers can provide valuable insights, but to see results...Read More

Global Hospitality Company Leads With Award-Winning CEM Program

  • October 20 2014
  • Resource: Research And Reports
  • Medallia

With over 54,000 users of the Medallia system at 4,000+ properties and 10 brands in 90+ countries, a leading global hospitality company is wired to the voice of its guests. The company calls its guest experience program Satisfaction and Loyalty...Read More

3 Ways to Increase Revenue with Customer Experience Improvement

  • September 26 2014
  • Resource: Research And Reports
  • Medallia

As a customer yourself, you can intuit the value of great customer experience. But when it comes to making decisions and prioritizing actions inside your business, intuition is rarely enough. Capital investment and organizational changes often...Read More

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