Navigating The Aisles— What is ‘Essential’ Drives Changes in Grocery Trends

  • November 17 2021
  • Resource: Research And Reports
  • The ICF Next Team

“Essential” is now at the heart of the grocery experience. The grocery experience looks very different than it did in the spring of 2020. As more Americans get vaccinated and receive booster shots, and in-store foot traffic...Read More

New Ways to Shop, New Ways to Engage. Four Ways COVID-19 Transformed Retail Forever

  • September 29 2021
  • Resource: Research And Reports
  • The ICF Next Team

The world is still grappling with the risk of sharing physical spaces almost two years into the pandemic, driving a massive shift in consumer expectations of retail shopping and an explosion of innovation. The need for retailers to meet their...Read More

Loyalty360 Quarterly Analyst Update | 2021 Q2

  • June 17 2021
  • Resource: Research And Reports
  • Loyalty360

Already a member of Loyalty360: Access codes for brands will be supplied by your account manager. This report will bring additional insight to marketers who want their loyalty programs to survive and thrive. For brands looking for an...Read More

Return on Experience (ROX): Activate Participation to Bridge the Divide Between Customer and Employee Experience

  • December 03 2020
  • Resource: Research And Reports
  • The ICF Next Team

Return on experience (ROX)—versus return on investment or return on ad spend—has taken on new importance for digital and operational leaders. The impact of COVID-19 has put a heightened emphasis on how to navigate this new reality...Read More

Evolving the Consumer Experience: Retail's Recovery and The Four Macrotrends Shaping its Post-COVID Future

  • August 12 2020
  • Resource: Research And Reports
  • The ICF Next Team

Retail was one of the earliest industries to suffer immediate negative impact from the COVID-19 pandemic. Although retail is still suffering, as far as industries go, it is a resilient one. Despite all of this uncertainty, upheaval, and economic...Read More

Impacts of Economic Shutdown on Enterprise Analytics

  • June 03 2020
  • Resource: Research And Reports
  • The ICF Next Team

The COVID-19 crisis presents a unique and extraordinary challenge for businesses: notonly has there been a major (but temporary) disruption to revenue, but every customers’daily routine, shopping habits, needs and buying power has been...Read More

Loyalty360 Top 4 Trends for 2020: Supplier Member Perspective

  • March 24 2020
  • Resource: Research And Reports
  • Loyalty360

Loyalty360’s Top 4 Trends in Customer Loyalty for 2020, were selected by a group of more than 75 representatives from Loyalty360 brand members. These topics will not only guide Loyalty360 content, research, benchmarks, community, and...Read More

Humanizing Loyalty: A Road Map to Establishing Genuine Emotional Loyalty at Scale

  • February 25 2019
  • Resource: Research And Reports
  • The ICF Next Team

You’re never too big to establish a more human side to your loyalty efforts.On the following pages, we’ll define what humanizing loyalty means and why it’s more critical than ever to creating an unbreakable bond with your...Read More