The Hidden Potential of Store Associates for Your Brand

  • July 12 2021
  • Resource: Loyalty Today
  • The Synapse Team

As retailers reopen during the back half of 2020, they face the unique challenge of ensuring customers feel comfortable with the return to in-person shopping. Businesses across the board have been forced to reimagine the entire in-store experience...Read More

The Impact of Customer Reviews on Purchase Decisions

  • July 08 2021
  • Resource: Loyalty Today
  • Meredith Kavanagh, Bizrate

This post was originally published in June 2019 and was updated in April 2021 with additional data points, updated survey results, and new information.These days, you don’t order takeout, book a hotel, or buy a product without reading a few...Read More

5 Key Takeaways for Customer Loyalty Programs

  • June 30 2021
  • Resource: Loyalty Today
  • Meredith Kavanagh, Bizrate

Retailers have spent the last year adjusting their operations to accommodate new consumer shopping behaviors. From investing in buy online, pick up in store (BOPIS) offerings to premium loyalty programs, ecommerce retailers are doing all they can...Read More

Data-Driven Tips To Create a Winning BOPIS Program [GUIDE]

  • June 28 2021
  • Resource: Loyalty Today
  • Meredith Kavanagh, Bizrate

Shoppers’ priorities and expectations have changed throughout 2020, but one constant has been the desire for a safe and convenient shopping experience. Whether you’ve recently implemented a BOPIS program or have been offering...Read More

Why Voice of Customer Should Be Your Top Priority

  • June 25 2021
  • Resource: Loyalty Today
  • Meredith Kavanagh, Bizrate

Thanks to social media and third-party review sites, the customer relationship hasn’t been private for decades. Instead of an unsatisfied consumer quietly choosing to walk away after a negative interaction, they can write a review to share...Read More

These Pandemic Retail Trends Are Here to Stay

  • June 22 2021
  • Resource: Loyalty Today
  • The Synapse Team

With coronavirus case numbers declining in the U.S., the retail industry has reached the beginning of the end to one of its most hectic periods in recent memory. But even as public health restrictions across the country continue to ease, retailers...Read More

5 Ecommerce Trends To Leverage in 2021

  • June 14 2021
  • Resource: Loyalty Today
  • Chris Arey, Bizrate

The COVID-19 pandemic completely changed the way people carry out normal life and more specifically the way that they shop.By the end of the first quarter of 2020, the ecommerce market experienced 10 years’ worth of growth, according to ...Read More