Your Resolution: Conduct these Key Surveys in 2016

  • December 17 2015
  • Resource: Loyalty Today
  • John Hunter

Lose 10 pounds (15?). Finally quit smoking. Travel to exotic far-off lands. Be less stressed. Yes, these are among the most commonly-broken New Year’s Resolutions. Hey, stuff happens. We all know this. At Inquisium we’re not here to...Read More

Why Employee Engagement Metrics Matter More than Ever

  • December 15 2015
  • Resource: Loyalty Today

Let’s face it, employees are either engaged or disengaged. There is generally very little middle ground, and that makes tracking and measuring employee engagement rates rather difficult for HR executives and the C-suite. I read a recent...Read More

Be Thankful for Feedback: Good, Bad and Indifferent

  • November 18 2015
  • Resource: Loyalty Today
  • John Hunter

The ebbs and flows of sales in the retail world, specifically during the holidays, can keep a lot of store owners up all night. What worked once in the past might be a disaster today. This goes for both large chains, and small businesses. Recently...Read More

Are Your Surveys Creating Dissatisfaction?

  • October 30 2015
  • Resource: Loyalty Today
  • Mike Julka

Tell me how you really feel.Up to 95% of customers will give you a second chance if you handle their complaint successfully and quickly, but actually getting those responses is one of the biggest challenges survey planners face. Feedback...Read More

The Value of Happy Employees

  • October 27 2015
  • Resource: Loyalty Today
  • Gaurav Gupta

The modern professional journey depends heavily on engagement, both for the employee and employer. Fostering success and satisfaction often falls on senior employees, which means organizational disengagement soon becomes a question of leadership...Read More

Back to the Future: Why Planners Need Feedback at Every Stage

  • October 25 2015
  • Resource: Loyalty Today
  • John Hunter

Wednesday, October 21, 2015 was “Back to the Future Day.” If you’ve not seen the movies, in “Back to the Future Part II,” Marty McFly and Doc Brown travel to this date to save his future children, who weren’t...Read More

Trick or Treat: Avoiding a Mixed Bag of Feedback

  • October 23 2015
  • Resource: Loyalty Today
  • John Hunter

Ahhh Halloween. The time of year when neighborhood kids dressed in costumes come in droves, knocking on your door looking to fill their little bags with sugary sweets. All for free. BUT, don’t deliver on the promise (fun size?!, apples...Read More

Dark Data: Why You Need Scary Feedback

  • October 08 2015
  • Resource: Loyalty Today
  • Hannah Burks

As surveys from your customers or employees begin to pour in, both good and evil reviews join forces to create a bubbling stew of untapped power. Negative feedback can blind your judgement and unearth inner demons by highlighting imperfections...Read More

Are Your Promoters Really Promoting You?

  • September 24 2015
  • Resource: Loyalty Today
  • Mike Julka

The new corporate buzzword everyone has been talking about is NPS or Net Promoter Score. NPS is being hailed as the new way to measure customer satisfaction--it has proven to be one of the most accurate predictors of revenue growth. As a result...Read More

Why NPS is Used as an Internal Benchmark

  • September 21 2015
  • Resource: Loyalty Today
  • Vinay Khetarpal

Organizations are becoming smarter. More tools are available than ever before to measure your performance and the experience for your customers and employees. But why do organizations often look to their competition to see if they are on par with...Read More

Displaying results 1-10 (of 98)
 |<  < 1 - 2 - 3 - 4 - 5 - 6 - 7 - 8 - 9 - 10  >  >|