Supplier-Contributed Blogs

Welcome to Loyalty360’s Supplier-Contributed Blogs, your go-to source for daily insights from top experts in customer loyalty. Explore thought leadership on a range of topics, including loyalty program strategy, customer experience and engagement, rewards program design, cutting-edge technology, and more. Stay ahead of the curve with valuable content designed to help you navigate the latest industry trends.

Supplier-Contributed Blogs

Create Future Journey Maps for Real Value—Rather Than Just Upgrading Touchpoints

Nancy Porte , Verint | March 22 2017

Just upgrading a touchpoint is so 2016. Comparing current and desired experiences is a good foundation for a CX plan.Much has been written about how to develop a customer journey map. It’s a.

How to Avoid the Employee Sophomore Slump

Mary Lou Joseph , Verint | March 14 2017

What’s the employee sophomore slump? According to CIO.com writer Sarah K. White in her article, “How to use gamification to improve employee engagement,” it’s.

Employee Engagement/Training

Busting Through a Customer Satisfaction Plateau: 3 Ways

Nancy Porte , Verint | August 26 2016

We all want to see constant improvement, but what do you do when customer satisfaction flat lines? The dreaded customer satisfaction (CSAT) plateau. It happens to every .

Customer Service / Satisfaction