Before you travel this holiday season: review your travel assistance benefit

  • November 21 2012
  • Resource: Loyalty Today

In a very timely article, given the number of Americans who plan to travel this holiday season, Allie Johnson with CreditCards.com recently wrote a comprehensive article highlighting a very popular benefit that many credit card...Read More

Introducing VIPdesk Mobile Concierge

  • November 09 2012
  • Resource: Loyalty Today

 VIPdesk Mobile Concierge, an innovative new mobile application that was launched today, makes it easy for users to place Concierge requests and access VIP Privileges from a mobile device.  This mobile app is a perfect complement to...Read More

How Concierge Service Can Be Used To Promote Other Customer Benefits

  • October 24 2012
  • Resource: Loyalty Today

  Using Concierge to promote and fulfill other customer benefits can have a positive impact on overall customer satisfaction and service quality. Several of our clients currently utilize their Concierge via a “gateway servicing...Read More

Loyalty programs must go mobile

  • October 19 2012
  • Resource: Loyalty Today

“Today’s mobile devices including tablets are rapidly becoming our generation’s most ubiquitous technologies,” states Michael Hemsey, President of Kobie Marketing, in a recent Luxury Daily article, “Loyalty Programs...Read More

My Starbucks Rewards is changing today…and I might finally get on board

  • October 17 2012
  • Resource: Loyalty Today

Today is the day that loyal Starbucks customers have either been waiting for, or dreading (depending on who you talk to)…today is the day that the company plans to implement a series of changes to its My Starbucks Rewards ...Read More

VIPdesk Webinar: Increasing Loyalty to Your Customer Loyalty Program via Concierge Service

  • October 15 2012
  • Resource: Loyalty Today

  Our next webinar, “Increasing Loyalty to Your Customer Loyalty Program via Concierge Service“,  will be held on Thursday November 15, 2012 at 1:00 p.m. ET. Held in coordination with Loyalty 360, this webinar...Read More

Survey Results: Popular Customer Benefit Offerings

  • October 04 2012
  • Resource: Loyalty Today

VIPdesk recently presented a webinar on customer loyalty benefits development, titled “Competitive Differentiation Through Benefit Design and Fulfillment”. During this webinar, presenter Mark Shore (VIPdesk’s VP, Partnership...Read More

Lessons from TED: Leading, Motivating and Inspiring Employees

  • September 26 2012
  • Resource: Loyalty Today

Guest post by Kyle Lagunas For years, TED (Technology, Entertainment and Design) has given the world access to thought- conversations from some of the greatest minds of our day. Interesting though the videos may be, rarely does a...Read More

The Changing Landscape of Travel Benefits

  • September 24 2012
  • Resource: Loyalty Today

This article appears in the current issue of Loyalty Management magazineThe Changing Landscape of Travel Benefits Many travelers view the benefits of membership in loyalty programs a necessity for frequent travel—so much so that...Read More

Finding surprise and delight, thanks to my dog

  • September 12 2012
  • Resource: Loyalty Today

Pets are big business.  According to the American Pet Products Association, Americans spent $50 million on their pets in 2011.  And as a pet owner myself, I often feel as if I am spending a good part of that $50 million on my best friend...Read More

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