“Deliver the Epic Finish” is a singular mission that means so much to so many at The Finish Line. It permeates the entire company and instills critical employee engagement, as well as astonishing customer engagement, customer experience, and brand loyalty.
Loyalty360 caught up with Imran Jooma, Executive Vice President and Division President of Omnichannel Strategy at Finish Line, to learn more about the company’s unique customer-centric focus.
What does customer....