Q&A with Jimmy Budnik, Overstock

  • June 16 2021
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Jimmy Budnik is Vice President of CRM for Overstock, which took home two awards at the 2020 Loyalty360 awards. They received a Gold in the Employee Engagement and Impact category and a Silver in the Technology and Trends category. Loyalty360 CEO...Read More

Overstock Listens to Way Customers Speak to Spur Growth

  • June 14 2021
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Ask anyone at Overstock to describe a loyal customer, and you will a different answer from just about anyone you meet. “There are debates in our building about what the word means on any given day,” says Jimmy Budnik, the Vice...Read More

Overstock Improves Customer Experience Through Employee Engagement

  • November 26 2018
  • Resource: In-Depth Exclusive
  • Loyalty360 Editorial Staff

At the recent 2018 Customer Expo conference in Nashville, Tennessee, representatives from Overstock.com discussed the company’s efforts to continue building a customer-centric culture. Overstock is a 1.7-billion-dollar online retailer...Read More

Overstock’s Customer Loyalty Efforts Change as People Change

  • November 08 2018
  • Resource: In-Depth Exclusive
  • Loyalty360 Editorial Staff

In preparation for the 2018 Customer Expo, which ran from October 24th to the 26th at the Nashville Airport Marriott in Nashville, Tennessee, Loyalty360 spoke with the finalists of the Loyalty360 Customer Expo Awards. At the conference, Loyalty360...Read More