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Amtrak: Enhancing the Customer Experience with a Proactive Service Recovery Initiative

Amtrak: Enhancing the Customer Experience with a Proactive Service Recovery Initiative
  • January 08 2024
  • Resource: In-Depth Exclusive

From the inception of railroads in the U.S., commercial freight railroads operated private passenger service. However, by the 1960s, travel by air and interstate highways dominated, and it was no longer profitable to operate passenger railroads. ...Read More

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Amtrak: Enhancing the Customer Experience with a Proactive Service Recovery Initiative

January 08,2024

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