Building Emotional Currency With Your Customers

  • October 28 2015
  • Resource: Daily News
  • Loyalty360

Good relationships usually start off like lyrics from a Taylor Swift song, but after 15 years the relationship evolves and, while it might not resemble a pop song anymore, it can grow into something deeper and more meaningful.A good relationship...Read More

Three Things QSRs Must Do to Capture Customer Loyalty

  • July 28 2015
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Quick service restaurants (QSR) need to focus on three things to capture and retain customer loyalty: Food, staff, and atmosphere.A new InMoment consumer report titled, Positive Identification of Top QSR Characteristics, doesn’t rank QSR...Read More

InMoment Q&A: Listening and Understanding Creates Authentic Customer Experiences

  • June 23 2015
  • Resource: Daily News
  • James M. Loy, Loyalty360

In an age of rapidly changing expectations, successful customer engagement requires gaining a deeper understanding of the consumer lifecycle. Often this means creating authentic experiences that meet the consumers on their level and from their...Read More

Defining Customer Loyalty: “We’re Moving Beyond the Empowered Customer Toward the Invested Customer”

  • June 03 2015
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Defining customer loyalty always brings forth interesting and thought-provoking responses in this day and age of the Empowered Customer.InMoment, a customer experience optimization platform, is always trying to innovate around the customer. During...Read More

Moving Toward a Culture of Customer Experience

  • June 02 2015
  • Resource: Daily News
  • Loyalty360

Loyalty360 webinar to focus on the unknowns related to customer experienceCustomer experience has been called the new competitive battleground. As consumers are now empowered with more choice and more information than ever before, simply offering...Read More

Loyalty360 and InMoment Present - Text Analytics 101: Watch Your Language

  • October 14 2014
  • Resource: Daily News
  • Michael Guarente, Loyalty360

InMoment to present a webinar that focuses on distilling data from text analytics to define customer strategies and build brand advocatesBrands large and small are all influenced by communication and feedback from customers. In the social media...Read More

Taco John’s Partners with InMoment to Glean Customer Insights

  • September 24 2014
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Taco John’s, a Cheyenne, Wyoming-based restaurant chain serving up fast Mexican food in 25 states, knows that listening to customers and responding to feedback is the best way to tailor its offerings moving forward.In an effort to glean the...Read More

Mindshare, Empathica United as InMoment to Tell Customer Stories Simply and Elegantly

  • June 10 2014
  • Resource: Daily News
  • Jim Tierney

Lonnie Mayne, President of Mindshare Technologies, couldn’t hold back his enthusiasm about Empathica, which it acquired last fall, and the decision that became official today: To bring the two companies together under a new name: ...Read More

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