[Podcast] Loyalty360 Webinar Series: CX: The Art of Possible

  • July 20 2016
  • Resource: Multimedia
  • Loyalty360, InMoment

As the practice of Customer Experience (CX) evolves, the most successful brands are moving away from a simplistic survey/score philosophy to leveraging CX as a comprehensive, necessary driver of change. But making that leap isn’t easy. It...Read More

[Podcast] Loyalty Management Series: Will Marketing Kill CX?

  • April 08 2016
  • Resource: Multimedia
  • Kristi Knight

Somewhere, someone is dreaming about being a marketer who drives millions of people toward their brand. As a chief marketing officer, I’d like to say I was that someone, but I wasn’t. In fact, I took only one marketing class during...Read More

[Podcast] Loyalty Webinar Series: Building Emotional Currency With Your Customers

  • November 25 2015
  • Resource: Multimedia
  • "| Member Exclusive"
  • Loyalty 360

Presented on November 17th at 1 P.M. ET Good relationships usually start off like the lyrics of a Taylor Swift song, “We were both young when I first saw you …” After 15 years the relationship evolves and while it might not...Read More

[Podcast] Loyalty360 Webinar Series: Unknown Unknowns: What Marketers Still Need to Learn About CX

  • July 02 2015
  • Resource: Multimedia
  • "| Member Exclusive"
  • Loyalty 360

As customer experience becomes increasingly important as a competitive differentiator, marketing leaders are “on the hook,” according to analyst firm Gartner. As guardians of our brands, this shift makes sense. However, many marketers...Read More

[Podcast] Loyalty Management Series: Customer Experience Disconnects: 5 Steps to Creating the RIGHT Customer Experience

  • May 11 2015
  • Resource: Multimedia
  • Loyalty 360

This episode of the Loyalty Management podcast series is titled "Customer Experience Disconnects: 5 Steps to Creating the RIGHT Customer Experience", written by Lonnie Mayne of InMoment.  Customer Experience is maturing. I...Read More

[Podcast] Loyalty360 Webinar Series: Text Analytics 101: Watch Your Language

  • March 11 2015
  • Resource: Multimedia
  • Loyalty 360

Words possess the power to lift you up—and break you down. Especially the words of your customers. Regardless of sentiment, they relay an important message about your brand. Companies equipped to properly listen and act on these...Read More

"Unknown Unknowns: What Marketers Still Need to Learn About CX": Webinar Preview with Kristi Knight, InMoment

  • June 08 2015
  • Resource: Multimedia
  • Loyalty 360

Loyalty360 sat down with Kristi Knight, CMO, InMoment, who gave a sneak peek into her upcoming webinar to be held June 23rd, 2015 at 1PM ET. During this webinar, Kristi Knight will share insights and explain:Why customer experience is...Read More

[Podcast] Loyalty Management Series: Sit Down...And Listen

  • February 17 2015
  • Resource: Multimedia
  • Loyalty 360

This episode of the Loyalty Management podcast series is titled "Sit Down...And Listen", written by Lonnie Maybe of InMoment.“Everybody is a teacher if you listen.”Every once in a while you come across an unexpected bit of...Read More

[Expo Video] Express on the Role of Customers in Omnichannel Strategy

  • December 12 2014
  • Resource: Multimedia
  • "| Member Exclusive"
  • Loyalty 360

Is the realization of omnichannel customers keeping you up at night? Jim Kaniaris, VP of Customer Experience at fashion retail icon Express, knows how you’re feeling. During this deep-dive conversation led by Lonnie Mayne...Read More

[Engagement Expo 2014] Express on the Role of Customers in Omnichannel Strategy

  • November 12 2014
  • Resource: Multimedia
  • "| Member Exclusive"
  • Loyalty 360

Is the realization of omnichannel customers keeping you up at night? Jim Kaniaris, VP of Customer Experience at fashion retail icon Express, knows how you’re feeling. During this deep-dive conversation led by Lonnie Mayne...Read More

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THE LOYALTY PULSE SURVEY

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Do you feel there is a lack of competitive benchmarks, technology metrics, objective technology assessments, or shared industry terminology that hinders your ability to effectively implement CX efforts?