Urban Outfitters Leverages Medallia To Apply Learnings that Enhance the Customer Experience

  • March 16 2018
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Officials at Urban Outfitters have gained key customer experience insights during the past years, thanks to their partnership with Medallia.   Loyalty360 talked to Caitlin Szpakowski, store operations and customer experience manager for...Read More

The Future of Customer Experience Revolves Around Mobile

  • December 18 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Customer experience is the key differentiator among loyalty marketers and mobile currently plays, and will continue to play, a starring role in its evolution, according to Krish Mantripragada, Chief Product Officer, Medallia. Loyalty360 talked to...Read More

Impactful Employee Engagement Helps Boost Customer Engagement, Brand Loyalty

  • August 07 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Impactful employee engagement holds the key to transcend a company, permeating its intoxicating powers among associates, thereby boosting customer engagement and brand loyalty. At Medallia, this is a way of life as company officials work with...Read More

Engaging Content Helps Create Memorable Customer Experience at Best Western

  • January 06 2016
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Best Western International always has the customer as its top priority. One of the keys to effective customer engagement and a memorable customer experience at Best Western is delivering personalized, relevant content.Tammy Lucas, VP, Advertising ...Read More

kate spade new york Amplifies Customer Experience In-store and Online

  • December 22 2015
  • Resource: Daily News
  • Jim Tierney, Loyalty360

kate spade new york, a subsidiary of Kate Spade & Company, which designs and markets accessories and apparel, has partnered with Medallia to amplify its customer experience, both in-store and online.With the Medallia Software-as-a-Service...Read More

Vail Resorts Boosts Customer Experience through Medallia Partnership

  • December 16 2015
  • Resource: Daily News
  • Steve Taggart, Loyalty360

In the ongoing battle to provide customers with the best possible customer experience, CEM technologies are vital in understanding customer insights and expectations. Customer experience is no longer a “set it and forget it” process...Read More

Brands Need Highly Integrated Technology to Simplify Customer Engagement

  • November 23 2015
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Loyalty marketers everywhere struggle with the rapid changes in technology, trying to figure out which ones are the best that will drive customer engagement and customer loyalty.John Abraham, General Manager of Medallia (a customer experience...Read More

Millennials Make Banking Decisions Based on Overall Customer Experience

  • November 09 2015
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Millennials comprise the most targeted demographic for loyalty marketers these days, and banks have taken interest. Customer experience, according to a new study from The Medallia Institute, is the single greatest influence on how consumers decide...Read More

PenFed Elevates Customer Experience with an Assist from Medallia

  • September 17 2015
  • Resource: Daily News
  • Jim Tierney, Loyalty360

PenFed (Pentagon Federal Credit Union) wants to elevate the customer experience as much as possible. The company needed an assist from a trustworthy partner and found that in Medallia, a leading provider of Customer Experience Management software...Read More

Medallia Wants to Build Customer Experience into the DNA of Global Companies

  • July 23 2015
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Armed with a $150 million in growth equity capital in a round led by Sequoia Capital, Medallia, a leading SaaS provider of Customer Experience Management (CEM) solutions, has big plans on the heels of a period of rapid growth during which the...Read More

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