With Forrester espousing the Age of the Customer and the Government, led by Mike Bracken and Liam Maxwell, pushing for public services to be 'digital by default', here's what the CIOs we spoke to in the last year had to say on the digital revolution, customer experience, and marketing relations.
Customer experience
"We pride ourselves on quality of service. This is not a race to the bottom and we are not after the £2 delivery. ‘Great service every time’ and ‘See it, own it, act on it now’ are....