Customer support and after sales service are the most important purchase criteria for new smartphone and tablet buyers, according to a new survey from B2X Solutions, a leading provider of customer care for electronic devices and Motorola Mobility.
What’s more, the ease of use, type of operating system, and level of innovation ranked as other top decision-making criteria for all device users. The survey revealed that 23% of Americans spend more than $1,000 on new devices per year.
The survey polled more than 500 U.S.-based smartphone....