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After the mess that Samsung’s Note7 has caused, many analysts wondered how the company would hold onto customers that it had inadvertently placed in harm’s way with its phones. The company took steps to begin answering those questions with a Thursday addition to its safety recall notice.
In a newly added FAQ, the company explains the policy behind trading in the troubled smartphone. The terms are more or less standard, with Samsung offering a full refund for customers looking to trade the Note7 in for a phone from....
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