LiveOps Chief Marketing Officer Ann Ruckstuhl participated in a riveting Q&A with Loyalty 360 and discussed customer service, the company’s growth, and the importance of customer engagement in today’s loyalty industry.
What is the key to customer service?
The key to customer service starts with the customer service agent and ends with the cloud. We started in the agent services business more than 10 years ago and understand the needs of the agent more so than most, which has propelled us forward on our cloud services side....