In life, passion is found in many things for a variety of reasons. Passion in the market place, a true commitment that permeates an entire organization, can be the integral fulcrum that generates and sustains customer engagement and customer loyalty. For Quicken Loans, the nation’s second-largest retail mortgage lender, passion is the key element behind its amazing record of client satisfaction and brand loyalty. For the seventh consecutive year, J.D. Power ranked Quicken Loans as No. 1 in client satisfaction among primary....

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